Service, strength and choice
What First Active's merger with Ulster Bank means for customers
First Active has been a part of the Ulster Bank Group since 2004. Recently, we've taken an important decision: First Active will merge with Ulster Bank to create a single bank which is better positioned than ever before to look after customers' needs across Ireland.
This means that First Active stores will be merged with Ulster Bank branches to deliver an even wider range of financial services including cash services and foreign exchange across a network of 146 branches in the Republic of Ireland.
During the changeover, First Active customers do not need to do anything as we will be taking all the necessary steps to make the process as smooth as possible.
If you're a First Active customer and have any questions about the merger, you can either talk to your local branch or speak to our customer care team on Freefone 1800 303 068 (+353 48907 80028). Lines open 8.30am - 7pm Monday to Friday, 9am - 4pm Saturday and Sunday.
During October 2009 we undertook changes to First Active Store locations. Click here for information on your Store.
A guide to Ulster Bank accounts and services for First Active customers
Towards the end of January you will receive a letter and booklet outlining what your First Active accounts(s) and services will be called once the merger is complete. Any changes that may occur to the features of your account(s) are also outlined. Please click here for a copy of this booklet and answers to some questions you may have.